Terms of Sales

The present conditions of sale are concluded, on the one hand, by Julie HENNUY, manager of The Green Washer Cosmetics brand, rue du Petit Chenu 3, 6860 Léglise, registered with the Banque Carrefour des Entreprises under number 0793.632.521, hereinafter referred to as “the seller” and, on the other hand, by any individual or legal entity wishing to make a purchase via the seller's website, hereinafter referred to as “the buyer”.

Article 1 : Purpose

The purpose of these terms and conditions of sale is to define the contractual relationship between the seller and the buyer, and the conditions applicable to all purchases made via the seller's website, whether the buyer is a professional or a consumer.

The acquisition of a product through the present site implies unreserved acceptance by the buyer of the present conditions of sale.

These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the buyer's order.

Article 2 : Characteristics of the products offered

The products offered are those shown on the seller's website.

Each product is accompanied by a description drawn up by the seller or its supplier.

The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the product offered, particularly with regard to colors. As the products are handcrafted, they may vary visually and in shape.

These products are offered while stocks last. If, despite our efforts, all or part of the items are unavailable, the seller will inform the buyer by e-mail as soon as possible and offer the buyer the option of waiting or cancelling the order for the unavailable items free of charge. Available items will be delivered as normal.

Precautions: In the event of contact with the eyes or ingestion, the buyer must contact his doctor.

Article 4 : Prices

The prices of products and services displayed on the site are indicated in euros, all taxes included (VAT and other applicable taxes).

The seller reserves the right to modify its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of order confirmation. The prices indicated do not include transport and delivery costs, provided that the delivery takes place within the geographical zones specified below.

Article 5 : Geographic zones

The online sale of products and services presented on the seller's site is reserved for buyers residing in Belgium, France, the Grand Duchy of Luxembourg or the Netherlands and for deliveries required in these geographical areas.

If you are from another country, please contact us before an order.

Article 6 : Orders

Any buyer wishing to purchase a product or service must :

complete the identification form, giving all the contact details requested;

validate the order after checking it;

make payment in accordance with the conditions laid down;

confirm the order and payment.

Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to invoke the customer's own terms and conditions of purchase or any other terms and conditions.

All data supplied and the recorded confirmation shall be deemed proof of the transaction. Confirmation shall constitute signature and acceptance of the operations carried out.

The seller will send confirmation of the registered order by e-mail.

Article 7 : Right of renunciation

In accordance with the law, the consumer has the right to notify the seller that he/she renounces his/her purchase, without penalty and without giving any reason, within 14 working days from the day following the delivery of the product or the conclusion of the service contract. This right of renunciation does not apply to professional buyers.

Within this period, the consumer must notify his intention to withdraw by e-mail and return, at his expense and risk, the product delivered to the administrative headquarters of Julie HENNUY, The Green Washer Cosmetics, Rue du Petit Chenu 3 6860 Léglise.

Products must be returned in their original, undamaged packaging.

Products returned in this way must not have been unpacked, unsealed or used in any way.

Incomplete, damaged or soiled goods will not be accepted.

Within 30 days of acceptance of the return of the goods, the seller undertakes to reimburse any payment made, with the exception of shipping costs.

Article 8 : Terms of payment

Payment is made via Stripe by credit card or bank transfer.

Items ordered remain our exclusive property until full payment of the order by the buyer.

Article 9 : Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.

The goods are transported at the seller's risk until they are delivered to the delivery address specified by the buyer. From that moment onwards, the buyer assumes sole risk. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be cancelled and the purchaser reimbursed.

Article 10 : Warranty

With regard to consumers, the seller guarantees the products it sells in accordance with the law of September 1, 2004 relating to consumer protection in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the French Civil Code).

In the event of non-conformity of a product sold within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible by registered letter or e-mail.

This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to improper use, such as water damage, oxidation, dropping or impact, negligence and wear and tear, are not covered by the warranty.

The invoice or delivery note serves as proof of warranty and must be retained by the consumer and produced in the original.

If the product is used for non-private purposes, the limited warranty conditions of the manufacturer/supplier shall apply.

Article 11: Liability

The seller, in the online sales process, is bound only by an obligation of means; it cannot be held liable for any material, immaterial or physical damage that may result from the improper use of the products marketed.

All information on the site is given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only. The seller cannot be held responsible for information from these sites.

Article 12 : Intellectual property

All elements of the seller's site are and remain the exclusive intellectual property of the seller.

No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.

Any simple link or hypertext link is strictly forbidden without the express prior written consent of the seller.

Article 13 : Personal data

All personal data required to process an order are kept by the seller.

The user also authorizes the seller to use this data to compile statistics in order to improve its site.

This information may also be used to disseminate, by any means of communication, information relating to the seller's commercial activities to its customers.
Lastly, the seller retains personal data to facilitate subsequent orders. In addition, the seller undertakes not to divulge the information in its possession to any other company or business.

The data kept by the seller may be requested and corrected at any time on simple request.

Article 14 : Proof

The parties accept, within the framework of their relations, electronic means of proof (for example: e-mail, computer backups, etc.).

Article 15: Settlement of disputes

The present conditions of online sale are governed by Belgian law.

In the event of a dispute, the courts of the seller's registered office shall have jurisdiction, except in the case of binding public policy provisions.

Julie HENNUY, The Green Washer Cosmetics, rue du Petit Chenu 3 6860 Léglise.